FAQ

About Kcosit

Where is your company?

Our company is located in Shenzhen, China. If you want to visit us, please make an appointment with our sales executive

Do you provide OEM/ODM service ?

Sure, OEM/ODM orders are welcome. We can customize for you with logo printing, package design, add languages, and booting animation if your order quantity reaches MOQ of OEM.

How is the warranty?

We provide a one-year warranty, but it does not over man-made damage. The buyer needs to afford the shipping cost of the return

What is the way of transportation?

For small orders, we recommend shipping by DHL, EMS, UPS, or FedEx. For big orders, we recommend shipping by air or sea.

How can we get your catalogue？

Please click the “free inquiry" buttons on this website. Or you can write an email to [email protected]. We will reply to you within 24 hours.

Order & Payment

What is your usual payment term for orders ?

For sample orders, we accept payment by Paypal, Western Union, Moneygram, or Escrow. For formal order, L/C at sight, Telegraphic Transfer ( T/T ), Western Union, or Moneygram

What is the minimum order quantity per item ?

The minimum order quantity is 1~5000 pieces according to different models

Could we get samples before normal order?

Yes, we provide samples for quality checking if the buyer can pay the sample fee and freight. Because our products are high-value, we don’t provide free samples.

How much the courier freight will be for the samples ?

Freight is different based on the quantity, weight, and volume of the samples.

What is your delivery time?

Samples are usually in stock, and for large orders, the delivery time is typically 1-2 months.

Supporting

How do you guarantee the quality of your products?

Our products undergo stringent quality checks from design to production, meeting industry standards and backed by ISO certification. Each step is carefully monitored to ensure superior quality and reliability.

Can you customize the products with my brand name (LOGO)?

Absolutely! We offer customization options such as printing your brand name/logo on our products. Additionally, we can embed startup logo during the boot-up process as your specific requirements.

Could we get samples before normal order?

Yes, we provide samples for quality checking if the buyer can pay the sample fee and freight. Because our products are high-value, we don’t provide free samples.

Can you ship the goods to my agent or shipping forwarder in China?

Yes, of course!

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

After-Service

What about Defective Goods Handling & Device Repairs Process?

Sure! If you experience any issues with the device, please provide us with the product serial number and a detailed description of the problem (text, images, videos, etc.). We will then guide you through online troubleshooting, arrange for repairs at our Hong Kong office, or send replacement parts as needed